Booking Contract & Policies
We are honored that you chose OG&C to create magic with you!
Please look over the information below. By attending one of our events or submitting payment for our services, you agree to the following terms & conditions.
Thank you! We look forward to celebrating with you!
Guest Expectations
As a guest of our events, we ask that you follow these rules to ensure a safe and magical experience for everyone!
General Rules: Please show common courtesy to fellow Guests and our Cast Members by not using profanity or engaging in unsafe, illegal, disruptive or offensive behavior. For the comfort of all Guests and Performers, smoking of tobacco, e-cigarettes, and other products that produce a vapor or smoke are not allowed within 50 feet of our performers/event. Please supervise your children at all times. Guests under the age of 15 must be accompanied by an adult.
Prohibited Activities: The sale of goods or services or the display of goods or services for sale. The distribution of printed or recorded materials of any kind. Engaging with other Guests or impending the operation while posing or portraying any character in costume. Photography, videotaping, or recording of any kind for commercial purposes outside of the event managers.
Dress Code and Costumes: Olivia Grace & Company reserves the right to deny admission to or remove any person wearing attire that is considered inappropriate or could detract from the experience of other Guests. All Guests under the age of 16 may dress as their favorite character, but may not pose for pictures or sign autographs for other Guests. “Cosplay” type costumes are not to be worn by attendees over the age of 16 as this can be confusing and misleading to the guests - resulting in double characters, gaps in quality, and various liabilities and safety issues. Costumes must be family-friendly and may not be obstructive, offensive, objectionable or violent. Costumes may not contain any weapons that resemble or could easily be mistaken for an actual weapon. Costumes may not contain sharp objects, pointed objects or materials that may accidentally strike another Guest.
Company Rights: We may photograph, film, videotape, record or otherwise reproduce the image and/or voice of any person who enters our event. We reserve the right to deny admission, or to require a person already admitted to leave the event, without refund if we consider that the circumstances so require.
Compensation
When booking our Characters for your events, we typically follow this structure for compensation. However, if this plan does not fit your needs, we can discuss alternate payment plans at the time of booking. Please note the 50% Retainer remains non-refundable regardless of any alternate payment plans created.
Retainer: A 50% non-refundable retainer is required to hold your time slot and date. This retainer will be paid via invoice, payable via debit/credit card or Check made out to “Olivia Grace & Company. After agreeing that your preferred time and date slots are available, you will have 5 business days to complete our contract(s) and pay the retainer. Your event time and date is not booked until payment of the retainer has cleared. Payment of the retainer indicates agreement to the terms and conditions listed here.
Balance: The remaining balance of your event will be due 1 month prior to the event via invoice - payable via debit/credit card or Check made out to “Olivia Grace & Company. Absolutely NO refunds after the performance is started.
Event Expectations
As a host business for our Characters, we ask that you follow these guidelines to ensure a safe and magical experience for everyone!
Performer Interactions: For the entire duration of our performers being on scene, our performers will remain in character. Please refrain from referring to the performer by their given name or asking the performers questions about the costumes or company. We would be happy to answer these questions after the Event without little eyes or ears nearby, or via phone, email or Facebook. Please help us to keep the magic alive!
Performer Rights: If at any time a Performer or Character Attendant feels that they are in a threatening, hostile, unsafe, harmful, hazardous, or unsanitary environment, that Performer or Character Attendant retains the right to leave with full compensation from the client. The Performer or Character Attendant also has the right to refuse to perform services if the client is negligent, absent, inattentive, disrespectful, and/or inebriated or under the influence of any foreign substance.
Character Attendant: All Events will include at least one Character Attendant. The Character Attendant will be there to help both guests and performers. The Character Attendants top priority is Performer Safety, so please do not ask them to step away from the Character for any reason.
Photo Release: Your Event Character Attendant may take photos/video footage of our Interactions. Footage of guests may be used for any and all Olivia Grace & Company social media, website, and marketing materials. Olivia Grace & Company has rights to all footage.
Gratuity: Gratuity for the performers is not required, but if you feel the performers were exceptional, it is always appreciated. Please either send tips via Venmo (@oliviagraceandcopmany), or hand checks/cash to the Character Attendant on site. Please avoid money transactions with the Characters. 100% of tips go to our Character Performers.
Substance Use: We do not allow smoking, alcohol, or the use of any other substance while meeting with our Characters. Any guest smoking, using drugs/e-cigarettes, or drinking near our Characters will be asked by the Character Attendant to step out of line and away from the Performers. Failure to comply will result in the character(s) leaving the Event immediately with full compensation from the client.
Pets/Animals: While we at Olivia Grace & Company are avid animal lovers, we ask for the protection of our performers and of our costumes, for pets to be leashed and away from the Characters. The Character Attendant will ask for any unleashed pets to be leashed and/or removed from the event space. Failure to comply will result in the character(s) leaving the Event immediately with full compensation from the client.
Other Characters/Entertainers: Under no circumstances should characters from another organization be booked for the same event as Olivia Grace & Company. We strive to keep the magic alive by only providing the highest quality characters, and duplicate characters or a difference in character quality, performance, and actions could jeopardize our reputation and the entire experience for your guests. If you plan to have any other characters in attendance that our company does not offer (i.e. Mascots), please share that information with us before arrival on scene.
Performer Safety/Weather Conditions: For the sake of our performers' safety and the maintenance of our equipment, we will not perform Events outdoors in temperatures below 65F or exceeding 80F. For temperatures 75F-80F there must be a shade option. If there is any form of inclement weather (rain, hail, wind, snow, etc.), with any level of severity, the client assumes full responsibility to find an indoor alternate venue and notify Olivia Grace & Company with a minimum of 24-hours notice. If finding an indoor venue is for any reason not possible, a "rain date" may be scheduled on an available date and the balance (minus nonrefundable retainer) will be credited toward that event. If no date can be settled upon before one year (365 days) of the original event date, balance payments (minus nonrefundable retainer) shall be refunded, and both parties shall have no further legal recourse against each other.
Forced Cancelation: If either Event must cancel the engagement due to an “Act of God”, “Force Majeure”, riot, strike, epidemic, or by the order of any public authority, a "rain date" may be scheduled on an available date and the balance (minus nonrefundable retainer) will be credited toward that event. If no date can be settled upon before one year (365 days) of the original event date, balance payments (minus nonrefundable retainer) shall be refunded, and both parties shall have no further legal recourse against each other.
Event Advertisements and Marketing: Please adhere to the above disclaimer when advertising events (meet and greet, character dining, charity, etc.) in partnership with Olivia Grace & Company. Avoid usage of copyrighted images in advertising and marketing materials; including social media posts, email advertisements, ticketing websites (i.e. Eventbrite), flyers, etc. When posting OG&C Photos, our watermark must not be cropped or altered in any way and we ask that you tag our company's social media platforms in any marketing posts related to our event.